Agero Wins 2012 CIO 100 Award for Connected Vehicle Speech Interface Solution
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Agero's interactive voice recognition (IVR) solution simplifies complex in-vehicle tasks through advanced voice recognition technologies and audible user experience design, to enhance the driver experience without introducing driver distraction. Fully implemented in 2011, the speech-based solution supports a number of advanced features for drivers, including outbound texting, destination entry, location sharing and route planning, as well as weather and traffic reports. During each interactive session with a driver, server-based speech technology is used in conjunction with speech resources accessed through a data channel (the "speech cloud"). The user experience includes interactions with multiple speech recognizers within a single dialog session to ensure 95% or greater speech recognition.
"The speech interfaces for the services include an interaction of both embedded and off-board intelligence," explained Dr.
Schalk said to ensure high accuracy under stringent conditions, human transcribers are used to confirm recognition results seamlessly to the driver, further ensuring the best speech recognition possible.
The CIO 100 Awards honor organizations that use information technology to create competitive advantages, optimize business processes, enable growth and improve relationships with customers, and ultimately deliver business value. CIO magazine is the definitive publication for technology and business leaders on information technology trends, analysis and insight.
Agero previously earned a CIO 100 Award in 2011 for its T3 (third-generation) connected vehicle platform; in 2009, for its Argosi.net online portal and eDispatch™ electronic dispatching tool; and in 2008, for its OneRoad customer relationship management platform.
"At Agero, we strive to build and implement innovative tools and resources that enable us to offer superior capabilities in serving our automotive OEM and insurer customers, and ultimately, the drivers who benefit from their implementation," said
The full list of 2012 CIO 100 Awards recipients were announced in CIO's
About Agero
Agero is a leading provider of connected vehicle services for the automotive, insurance and aftermarket industries and is a market leader in roadside assistance and claims management. Based in
SOURCE Agero
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