24/7 Insurance Disaster Hotline to Help New Yorkers
|Federal Information & News Dispatch, Inc.|
"It is crucial for New Yorkers to receive their insurance assistance as quickly as possible to help them recover from the storm,"
DFS is also sending its mobile command center to hard hit areas to help consumers with insurance questions and problems and is helping to staff disaster assistance centers in many areas hit by the storm. Callers to the hotline can also be directed to the closest disaster assistance center so they can seek in person assistance. Homeowners unable to resolve disputes with insurers can also file complaints at http://www.dfs.ny.gov/consumer/fileacomplaint.htm.
Since the storm,
* The Governor announced that hurricane deductibles will not apply to any damage from
* The Governor directed DFS to instruct insurers to accept homeowners' documentation, including photos and video, of losses so residents can discard debris that is necessary to remove for health and safety. Typically, insurance companies require an on-site inspection first before a claim can be processed.
* The Governor directed DFS to impose a 30-day moratorium on cancelling or terminating homeowners' and small business owners' insurance policies in storm stricken areas for any reason, including non-payment of premiums.
DFS urges homeowners who experienced property losses to file insurance claims with their insurers promptly and as soon as possible after losses occur.
Homeowners are also reminded that flood damage is only covered by flood insurance, which is a federal program administered by
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