For the fifth consecutive year,
According to a release, fourteen retail banks in
With an index score of 856, Frost ranked highest in customer satisfaction among all retail banks in
Survey respondents gave Frost particularly high satisfaction marks for product offerings, account information, fees, and account activities-which include branch, website, ATM, mobile and call center-according to the
"In the last year, we have greatly enhanced our mobile services with our top-rated app for iPhone and Android smart phones, and have more than doubled our network of ATMs Frost customers can use free of charge - now number one or two in every region we serve. Of course, it's our employees who make the Frost experience happen through their actions every day in bringing our culture to life."
Although this is the ninth year
The ninth annual customer satisfaction study is the longest- running and most in-depth survey of the retail banking industry, with more than 80,000 customers covering various aspects of their banking experience. The study measures satisfaction in six factors: account information; channel activities; facility; fees; problem resolution; and product offerings. Banks are ranked based on overall customer satisfaction in 11 regions.
Earlier this year,
Frost is the banking, investments and insurance subsidiary of
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