Sources Sought Notice – D– VA Point of Service (VPS) Defect Repair Support
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Notice Type: Sources Sought Notice
Posted Date:
Office Address:
Subject: D--
Classification Code: D - Information technology services, including telecommunications services
Solicitation Number: VA11813R0506
Contact: Matthew TruexContract Specialist 732-440-9650 mailto:[email protected]
Description:
VA Technology Acquisition Center
VA Technology Acquisition Center
Introduction
This market research is issued for information and planning purposes only and does not constitute a solicitation nor does it restrict the Government as to the ultimate acquisition approach. In accordance with FAR 15.201(e), responses to this notice are not offers and cannot be accepted by the Government to form a binding contract. Any contract that might be awarded based on information received or derived from this market research will be the outcome of a competitive process.
The purpose of this
Background
The
Implementations of VetLink kiosks are varied to suit the context in which they are deployed; however, these systems tend to feature specialty hardware/software combinations for specific, high volume applications with intuitive touch screens and/or other interface devices.
Within the healthcare industry, kiosks have become an accepted method for more efficiently performing certain business office and patient management functions. These functions include, but are not limited to:
" Appointment check-in / check-out;
" Account review and payment;
" Accessing consent and Health Insurance Portability and Accountability Act (HIPAA) forms;
" Appointment scheduling;
" Medication review;
" Allergy review;
" Patient surveys; and
" "Wayfinding" (directions to appointment location within a facility)
VHA has identified interactive kiosks as an innovation that will enable VA health care facilities, both
Currently VPS is deploying VetLink kiosks to VAMCs and Community Based Outpatient Centers (CBOCs) to provide streamlined approaches for Veterans to perform various administrative and clinical functions through a self-service model.
Requirements
The Contractor shall provide the full range of technical, managerial and administrative services to the VA in support of defect resolution and repair for VetLink software and hardware. The required services include support for engineering changes, updates, repairs, and other technical services involving the VetLink Kiosk hardware and software as well as providing all support required for maintenance and continuity of operation services across the VA enterprise. There are approximately 116 facilities, including numerous VAMCs and CBOCs, with one of three VetLink configurations. VA has deployed 1,193 VetLink kiosks of all form factors to VAMCs and CBOCs. Additionally, there are 4,017 freestanding kiosks, 266 wall mounted kiosks, and 533 desktop kiosks pending deployment at the remaining 702 sites. The remaining VetLink kiosks are expected to be deployed by the end of 2014. The Contractor shall also provide sufficient program management services to manage and deliver service levels that minimize solution delivery times, costs and problems and consistently deliver quality products to meet business requirements.
Submittal Information
This is a request for information (RFI) only. It is requested that all companies interested in participating in this effort note their interest and provide indication of their respective capabilities to perform the effort described in the paragraphs below. Marketing material will not be accepted as an indication of capability. Companies must provide description of actual work performed that is relevant to the task areas in the attached PWS. It is also requested that the vendor respond to the following questions:
1. Capabilities/Qualifications (10 pages) - Description of the capabilities/qualifications/skills your company possess to perform the work, to include but not limited to the following:
a. Experience in support of defect resolution for VetLink software and hardware.
b. Experience in repair of VetLink software and hardware.
c. Experience in deploying and installing a VetLink kiosk or kiosk component (including all necessary hardware and software).
2. Teaming Arrangements (1 page) - Description of
3. Commercial availability (3 pages) - Description of the length of time your product/solution/service has been commercially available or, if necessary to modify your commercial product/solution/service, what is the impact to the commercial price, availability and magnitude of modification.
4. Socio-Economic Status (1 page) - Indicate whether your company, subcontractors, teaming partners, joint ventures have a Federal Socio-Economic status, e.g., Small Business, Service-Disabled Veteran Owned Small Business, Veteran Owned Small Business, Woman-Owned Small Business, Disadvantaged Small Business, and
5. Price information (3 pages) - Provide your commercial price history and rough order of magnitude for the same or similar products/solutions/services.
6. Other Market Information (2 pages) - Provide any other relevant information; however this information must be included within the 20 page limitation.
It is requested that interested contractors submit a response (electronic submission) of no more than 20 pages in length, single spaced, 12 point font minimum that addresses the above information. In response to the
This
Points of contact:
Link/URL: https://www.fbo.gov/notices/657773a77592abe770cb56347db849bd
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