Strativity Group Announces Next Customer Experience Management Certification Program – Fall 2014
PR Web |
The program is designed to provide a multifaceted, interactive and overall empowering experience that will ensure participants are equipped with the tools they need to make Customer Centricity an organizational success.
To register for the
The CEM Certification Program is the only program for Customer Experience professionals that draws upon the first-hand experience of
For professionals who are seeking a strategic framework for implementation, the program provides participants with a foundation in Customer Experience and CEM with a focus on:
• Developing customer experiences in an era where the power in the company/customer relationship has shifted to the customer
• Mapping and prioritizing the customer journey
• Quantifying the economic value of increasing customer loyalty
• Solving both rational and emotional needs
• Innovating the experience to create lasting memories
• Integrating social media into the customer experience
• Measuring what matters in Voice of Customer programs Further, the CEM Certification focuses on the skills and tools necessary to lead major transformational initiatives, including:
• Increasing Employee Engagement
• Raising Customer Satisfaction scores
• Influencing Senior Leadership
• Leading Change Management
"Thousands of customer experience practitioners have benefited from Strativity's experience and expertise as shared through our CEM Certification Programs around the world," says
To register for the
About the CEM Certification Program
Strativity's Customer Experience Management Program includes:
•Over 100 templates, checklists and tools
•Interactive workshop with real-life case studies
•New and expanded sections – Social Media Experience, Executive Sponsorship, developing the Business Case, Organizational Readiness
•A personalized Action Plan to enable you to hit the ground running when you return to your organization
Organizations that participated in past CEM Certification Programs include:
Since 2007, the CEM Certification Program has hosted business professionals from around the world, including the countries of:
About
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