Clarabridge Transforms the Member Experience for Health Insurance Companies through New Customer Experience Management Solution
By a
As enrollees continue to demand affordable, consumer-directed plans, health insurance companies need to prioritize the member experience more than ever before in order to thrive in this new era of consumer-focused healthcare. For years,
Drawing from these experiences,
"The health insurance industry is rapidly evolving, and member demands are ever-changing. Insurers now need to engage and attract digitally-savvy enrollees across a variety of channels, while keeping cost of service down," said
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Insurers can implement
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