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Insurtech

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The institutional knowledge gap in insurance: Why AI isn’t the silver bullet

9 hours ago Top Stories No comments.
Image shows a bullet
AI is falling short in helping insurance professionals establish a human connection.

How much can AI help the insurance industry offset the continued loss of institutional knowledge as talent ages out?

Read more
April 1, 2026
Image shows an AI battle scene
An accurate AI model isn’t automatically a usable one.

As AI spreads in insurance, a new battlefield emerges

As more and more insurers leverage AI for underwriting, claims, and risk management, they face the need for explainability, defensibility, and accountability.

April 1, 2026

Can AI be trusted for premium finance planning?

Experts say it’s possible, but it’s not without risk.

March 19, 2026
Image shows a halo over a family home
Cyber coverage helps shield clients from financial loss and disruption caused by online threats.

The cyber shield: protecting high-net-worth clients from digital risks

High-net-worth families often face elevated cyber risk because of their visibility, financial resources, and complex lifestyles.

AI Editing Tools Are Fueling a New Era of Insurance Fraud, According to New Research from Verisk

March 17, 2026

–From adjusting the lighting in a photo to repairing a blurry image, AI‑ powered image editing tools have become part of everyday life– and increasingly, part of the insurance claims process. Verisk, a leading global data analytics and technology provider to the insurance industry, commissioned the Verisk State of Insurance Fraud study to provide insights into…

March 17, 2026

Investors remain skeptical of AI in financial advice

Only 38% of affluent investors are comfortable with artificial intelligence, according to Cerulli Edge-U.S. Retail Investor Edition.  

March 16, 2026
Image shows a panel of people in darkness
AI adoption is accelerating sharply, with evolving large language models expanding what insurers, advisors and independent agencies can accomplish.

AI evolution in life insurance: A test of compliance

A panel of insurance and legal leaders says artificial intelligence is rapidly transforming the life and annuities industry, but compliance is a concern.

March 12, 2026
Image shows the word, "Underwriting."
Experts say technology could drive better underwriting.

Why experts are calling this the ‘golden age’ of underwriting

Advancements in technology are ushering in what experts have dubbed the “golden age of underwriting,”

March 10, 2026

Nearly half of surety bonding professionals worried AI will take their job

The potential for artificial intelligence to transform underwriting workflows has caught up to the surety bonding industry.

March 9, 2026
Image shows a frustrated man sitting at a computer.
Legacy technology systems are holding insurers back. (AI-generated image)

Insurers can’t afford to keep relying on legacy tech, study says

The legacy technology systems that many insurers rely on are holding them back. Still, it’s unsustainable for insurers to keep kicking the can down the road long-term, according to a new study.

March 6, 2026
Image shows a graphic of an older couple approaching a bridge of laptops
Technology could help seniors close the retirement savings gap.

Could tech be the key to closing the retirement saving gap?

With many Americans’ retirement savings falling far short of what they really need for long-term financial security, technology could be leveraged to help close the gap.

March 5, 2026
Image shows a man and a robot sitting together
Current insurance agency AI adoption levels vary widely—33% are just experimenting, 22% are using AI in limited areas, 8% are embedding it in daily workflows, and 31% are not using it at all.

Two-thirds of independent agencies plan to increase AI use this year

According to the Big ‘I’, two-thirds of independent agencies plan to increase their AI usage in the next 12 months.

TD eyes $150M in cost reductions – with help from AI

March 4, 2026

–TD expects to cut insurance claims costs by $150 million "in the medium term" through AI deployment, vendor optimization, fraud detection and process reengineering, CFO Kelvin Tran said Thursday during the bank’ s quarterly earnings call.– The firm’ s investments in process improvement, digital and artificial intelligence capabilities will reduce timelines…

Block to cut more than 4,000 jobs amid AI disruption of the workplace

March 2, 2026

Fintech company Block said Thursday that it's cutting more than 4,000 workers or nearly half of its workforce as artificial intelligence disrupts the way people work. The Oakland parent company of payment services Square and Cash App saw its stock surge by more than 23% in after-hours trading after making the layoff announcement. Jack Dorsey, the co-founder…

March 1, 2026

An insurtech sales tool kit for every independent agent

Technology tools work best when they complement the role of advisors.

February 24, 2026

Could AI claims settlement without a lawyer become the new norm?

A look at AI-to-AI claims settlement and what it could mean to policyholders.

February 19, 2026
Image shows an AI scene
NAIC regulators are trying to get a better handle on how insurance companies are using AI.

NAIC group nearly set to kick off pilot test to evaluate insurers’ use of AI

State insurance regulators moved closer Tuesday to launching a multistate pilot of a new artificial intelligence system evaluation tool this spring.

Fed Gov. Barr Issues What Will Artificial Intelligence Mean for the Labor Market and the Economy?

February 18, 2026

The Federal Reserve issued the following speech on Feb. 17, 2026, by Governor Michael S. Barr at the New York Association for Business Economics:. What Will Artificial Intelligence Mean for the Labor Market and the Economy? Thank you for the invitation to speak to you today./ 1 Before I get into my main topic, I wanted to share my current views on the economy and monetary…

February 9, 2026
Photo illustration showing Donald Trump holding an executive order labeled: "AI? OK?"

Trump executive order on AI creates more uncertainty for insurance landscape

The recent executive order proposing unified federal governance of AI laws has created more uncertainty for insurance companies.

Riverbed Study Finds 92% of Decision Makers in the Financial Services Industry Agree that Improving Data Quality is Critical to AI Success

February 4, 2026

Riverbed, the leader in AIOps for observability, today released Financial Services industry findings from its global survey,‘ The Future of IT Operations in the AI Era,’ which examines the level of AI readiness across the Financial Services Sector. The results highlight a growing implementation gap as organizations move from AI ambition to real-world impact.

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